Accessibility Statement
OUTsurance’s Commitment to Accessibility
OUTsurance is committed to creating an inclusive digital experience for all users of our services. We are continually improving the user experience of our website. applying the relevant accessibility standards to ensure compliance with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards and with the European Accessibility Act (EAA).
Interim Accessibility Solution
To ensure immediate accessibility compliance and improve user experience, this website is monitored and tested by AudioEye, a third-party provider of Web Accessibility testing and monitoring. The Trusted Audio Eye badge represents a commitment to accessibility and digital inclusion.
The Audio Eye Accessibility Help Desk ensures that users can access our website content and functionality while we work on implementing permanent source-level accessibility improvements. The helpdesk that can be accessed via the icon in the bottom right hand of the screen provides users with a Free and Customizable Assistive Utility that includes:
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AudioEye Help Desk: Users can report accessibility and usability-related issues.
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Personalization tools: The personalization tools can be used to customize the visual display of the website.
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Page elements navigation: Users can navigate easily through any page by element or content hierarchy.
More information about AudioEye may be found here:
Conformance Status
We are conducting a thorough accessibility review of our website using Audio Eye
Currently, this website at source level is partially conformant with the European Accessibility Act (EAA) and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard at source level. We have addressed initial issues around navigation and link opening functionality. Our team is continuing to assess and correct issues on the site under the guidance of Audio Eye.
Known Issues and Limitations
We are aware of the following accessibility limitations that we are working to address at the source code level:
- Link and button accessibility
- Page structure and readability
- Keyboard and focus support
- Forms, tables, and images
- Screen reader compatibility
Timeline for Improvements
We are committed to addressing these limitations and will be working hard over the coming months to ensure the website at source level is compliant.
Native Website Features
- Navigation by page structure
- Text alternatives for non-text content, such as images and videos
- Adjustments for colour contrast and text resizing
- Enabling guides to show cursor location
Technical Specifications
Our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
- WAI-ARIA
- AudioEye accessibility overlay technology
These technologies are relied upon for conformance with the accessibility standards used.
Feedback and Contact Information
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:
Contact Methods
- Email: Complaints@outsurance.ie
- Phone: (01) 512 6200
- Postal Address: OUTsurance, Floor 2, Building 3, Cherrywood Business Park, Cherrywood Campus, Cherrywood, Dublin 18
Response Time
We aim to respond to accessibility feedback within 2 business days.
External Bodies
In accordance with the European Accessibility Act, you may also file a complaint with the CCPC: Make a European Accessibility Act complaint - CCPC Consumers
Assessment Approach
This accessibility statement was prepared using:
- Self-evaluation conducted by our internal team
- AudioEye's automated accessibility scanning, monitoring, and manual feedback