Accessibility Statement

This Accessibility Statement applies to www.outsurance.ie and is updated as of 19 August 2025. 
 

OUTsurance’s Commitment to Accessibility

OUTsurance is committed to creating an inclusive digital experience for all users of our services. We are continually improving the user experience of our website. applying the relevant accessibility standards to ensure compliance with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards and with the European Accessibility Act (EAA). 

Interim Accessibility Solution

To ensure immediate accessibility compliance and improve user experience, this website is monitored and tested by AudioEye, a third-party provider of Web Accessibility testing and monitoring. The Trusted Audio Eye badge represents a commitment to accessibility and digital inclusion.  

The Audio Eye Accessibility Help Desk ensures that users can access our website content and functionality while we work on implementing permanent source-level accessibility improvements. The helpdesk that can be accessed via the icon in the bottom right hand of the screen provides users with a Free and Customizable Assistive Utility that includes:

  • AudioEye Help Desk: Users can report accessibility and usability-related issues.

  • Personalization tools: The personalization tools can be used to customize the visual display of the website.

  • Page elements navigation: Users can navigate easily through any page by element or content hierarchy.

More information about AudioEye may be found here:

 

Conformance Status

We are conducting a thorough accessibility review of our website using Audio Eye 

Currently, this website at source level is partially conformant with the European Accessibility Act (EAA) and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard at source level. We have addressed initial issues around navigation and link opening functionality. Our team is continuing to assess and correct issues on the site under the guidance of Audio Eye. 

Known Issues and Limitations

We are aware of the following accessibility limitations that we are working to address at the source code level:

  • Link and button accessibility 
  • Page structure and readability 
  • Keyboard and focus support 
  • Forms, tables, and images 
  • Screen reader compatibility 

Timeline for Improvements

We are committed to addressing these limitations and will be working hard over the coming months to ensure the website at source level is compliant.

Native Website Features

  • Navigation by page structure
  • Text alternatives for non-text content, such as images and videos
  • Adjustments for colour contrast and text resizing
  • Enabling guides to show cursor location

Technical Specifications

Our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • WAI-ARIA
  • AudioEye accessibility overlay technology

These technologies are relied upon for conformance with the accessibility standards used.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

Contact Methods

Response Time

We aim to respond to accessibility feedback within 2 business days.

External Bodies

In accordance with the European Accessibility Act, you may also file a complaint with the CCPC: Make a European Accessibility Act complaint - CCPC Consumers

Assessment Approach

This accessibility statement was prepared using:

  • Self-evaluation conducted by our internal team
  • AudioEye's automated accessibility scanning, monitoring, and manual feedback