Accident
At OUTsurance, we will cover a call-out of up to one hour, whether it's a roadside rescue at your home or place of work, in the event that you need breakdown assistance due to an accident.
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Mechanical or electrical breakdown
If the car can be repaired where it is, we will provide up to one hour’s labour either at the breakdown site, your home or place of work.
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Loss of electrical charge (EV and hybrid)
If you lose electrical charge of your vehicle, we will provide up to one hour’s labour either at the breakdown site, your home or place of work. If the vehicle cannot be repaired where it is, we will tow your car to the nearest garage repair or your own garage, whichever is closer.
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Fire
If your car has been damaged due to fire and can be repaired on-site, we will provide up to one hour of labour, whether at the roadside, at home, or at your workplace. If the vehicle cannot be repaired on-site, we will arrange for the towing of your car to the nearest garage or your own garage, whichever is closer.
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Theft or attempted theft
In the unfortunate event that you are a victim of theft or attempted theft where your car is left immobilised and the vehicle can be fixed on-site, we will offer to fix your car whether it’s at the roadside, at your home, or at your workplace. Where the car cannot be fixed on site, we will arrange the towing of your car to the nearest suitable repairer or your own garage, whichever is closer.
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Malicious damage
If your car has been maliciously damaged and can be repaired on-site, we will provide up to one hour of labour, whether at the roadside, home, or workplace. Suppose the vehicle cannot be repaired on-site. In that case, we will organise the towing of your car to the nearest appropriate repair facility or your own garage, whichever is closer.
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Flat tyre
In the event of your car breaking down as a result of a punctured tire, we will provide breakdown assistance. We will call out to your home or place of work as outlined in your policy documents.
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Keys
At OUTsurance you can have peace of mind in the event that your keys have broken in the lock, are locked in your car, have been misplaced, lost or broken in the lock. We will cover a call out of up to one hour either at the roadside, your home or place of work to assist you.
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Roadside & doorstep assistance
Where your car is immobilised and the vehicle can be fixed roadside or on your doorstep, we will offer to fix your car at its location. Where the car cannot be fixed on site, we will arrange the towing of your car to the nearest repairer or your own garage, whichever is closer.
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Towing
If your vehicle has broken down at home or away from home and cannot be repaired where it is, we will pay for the towing of your car to the nearest garage repair or your own garage, whichever is closer.
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Completion of your journey within Ireland
If repairs cannot be carried out at the roadside and you are more than 30 kilometres from your home, we will arrange and pay for one of the following extra benefits of alternative transport: Onward public transport of you or a named driver and passengers home or to an intended destination; A replacement vehicle will be provided for up to 48 hours. When the car is repaired, public transport will be covered for you to collect the car when it is repaired; Overnight accommodation for one night only, while repairs to the car are being carried out, subject to a maximum value of €35 per person and €175 in total.
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Completion of journey abroad
We will assist you in the completion of your journey abroad within England, Scotland and Wales. If repairs cannot be carried out at the roadside, we will provide a replacement vehicle for up to 48 hours up to a maximum cost of £100 (sterling). If your car cannot be repaired before the departure date, we will pay up to £250 sterling for the car to be towed to the port you are leaving from.
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