EMERGENCY ROADSIDE ASSISTANCE

Here to help, 24/7 and all year round!

OUTsurance Emergency Roadside Assistance is available 24/7, all year round, as an optional extra with our car insurance so you’re never left stranded. 

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What is emergency roadside assistance?

At OUTsurance, we are a people business that is here for you when you need us. We will arrange and pay for assistance and towing if your car breaks down as a result of:

  • Accident, punctures, mechanical or electrical breakdowns.
  • Loss of electrical charge (EV and Hybrid).
  • Fire, theft or attempted theft, malicious damage.
  • Keys that are lost, stolen, broken in the lock or locked in your car.
Overview
What does emergency roadside assistance cover?
OUTsurance breakdown assistance service is available as an optional extra with our Comprehensive Car Insurance policy and is available 24 hours a day, 365 days a year. OUTsurance will cover you for emergency roadside assistance in the event of your car being immobilised as a result of the following.
Emergency roadside assistance
Accident
At OUTsurance, we will cover a call-out of up to one hour, whether it's a roadside rescue at your home or place of work, in the event that you need breakdown assistance due to an accident.
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Mechanical or electrical breakdown
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Loss of electrical charge (EV and hybrid)
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Fire
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Theft or attempted theft
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Malicious damage
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Flat tyre
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Keys
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Click below for important documentation:

 

Car insurance policy booklet  |  Terms of Business  |  Car insurance IPID

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Why choose OUTsurance emergency roadside assistance?

At OUTsurance, you always get something OUT. Take advantage of cashback on your car insurance premium, great service, value-for-money prices, and car insurance protection.

Passion for service
Passion for service

We are passionate and honest about how we operate. We believe in offering a quality service experience at all times. From Car Insurance sales to Car Insurance claims and everything in between, we are a people business that’s here for you.

Cashback with OUTbonus
Cashback with OUTbonus

We will reward your loyalty and claims record with a recurring cash payout that we call the OUTbonus. Get 10% of your insurance premiums (less taxes and levies) back in cash when you hold your policy claim-free for 3 years.* Read terms & conditions.

Decades of experience
Decades of experience

The OUTsurance Group has 25+ years of experience in business, building a trusted reputation in South Africa and Australia, placing customers at the centre of everything we do. Our insurance policies include an attractive range of features and benefits as standard, with optional covers to suit your needs. Learn more about the OUTsurance Group.

Value-for-money prices
Value-for-money prices

We take the time to learn about you and your unique car usage. We ask a number of questions to ensure we achieve a fair and accurately priced premium for your insurance needs.

Efficient with claims
Efficient with claims

We understand that you need us most when things go wrong. That's why we're committed to making the claims process as quick and easy as possible.

Irish-based company
Irish-based company

We are an Irish-based insurance company located in Cherrywood, Dublin. Our call centre agents will support and assist you with getting the right level of insurance cover.

OUTbonus – get 10% cashback

The OUTbonus has landed. Get 10% of your insurance premiums (less taxes and levies) back in cash when you hold your policy with OUTsurance claim-free for 3 years.* You always pay IN so why shouldn’t you always get something OUT! Terms & conditions apply.

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Frequently asked car insurance questions

What is emergency roadside assistance?

OUTsurance Emergency Roadside Assistance provides you with peace of mind if your car breaks down. We provide up to one hour of breakdown assistance, roadside, at your home or workplace, if it can be repaired on the spot. If repairs aren’t possible, we’ll tow your car to the nearest suitable garage or your garage, whichever is closer. For breakdowns more than 30 kilometres from home, we offer additional support, including onward transport for you and your passengers, a replacement vehicle for up to 48 hours, or overnight accommodation for one night while your car is being repaired. For emergency assistance, call 1800 600 400.

What emergencies are covered under emergency roadside assistance?

At OUTsurance we cover a range of emergencies under our Emergency Roadside Assistance, such as: accident, punctures, mechanical, electrical breakdown, loss of electrical charge (EV and Hybrid), , fire, theft or attempted theft, malicious damage, keys that are lost, stolen, broken in the lock and locked in your car.

How many times can I use emergency roadside assistance?

With OUTsurance you can use Emergency Roadside Assistance twice within your policy year.

Where am I covered for emergency roadside assistance?

OUTsurance Emergency Roadside Assistance applies within the Republic of Ireland, Northern Ireland, Great Britain, the Isle of Man and the Channel Islands. If you need our assistance abroad, you can contact us on +353 15126200 . You can also find a list of our international representatives here.

Is emergency roadside assistance available 24/7 ?

Yes, OUTsurance Emergency Roadside Assistance is available round-the-clock, 24/7, 365 days a year.

Am I covered from emergency roadside assistance with comprehensive car insurance?

No Emergency Roadside Assistance is an optional cover available at an additional premium, which you can add on to your policy. You can only add this to our Comprehensive Car Insurance and not Third-Party Fire and Theft.

Need further assistance?

Need further assistance?

OUTsurance in the media

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*Your OUTbonus operates across all your policies with OUTsurance (with the same customer number). When you make a claim your OUTbonus is forfeited, and the three-year cycle starts again. However, certain claims like windscreen repair do not effect your OUTbonus. You need to remain a customer with OUTsurance for the entire OUTbonus period to receive your OUTbonus.