EMERGENCY ROADSIDE ASSISTANCE

Here to help, 24/7 and all year round!

OUTsurance Emergency Roadside Assistance is available 24/7, all year round, as an optional extra with our car insurance so you’re never left stranded.

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What is emergency roadside assistance?

At OUTsurance, we are a people business that is here for you when you need us. We will arrange and pay for assistance and towing if your car breaks down as a result of:

Accident, punctures, mechanical or electrical breakdowns.
Loss of electrical charge (EV and Hybrid).
Fire, theft or attempted theft, malicious damage.
Keys that are lost, stolen, broken in the lock or locked in your car.

What does emergency roadside assistance cover?

OUTsurance breakdown assistance service is available as an optional extra with our Comprehensive Car Insurance policy and is available 24 hours a day, 365 days a year. OUTsurance will cover you for emergency roadside assistance in the event of your car being immobilised as a result of the following.

	Emergency roadside assistance
Accident At OUTsurance, we will cover a call-out of up to one hour, whether it's a roadside rescue at your home or place of work, in the event that you need breakdown assistance due to an accident.
Mechanical or electrical breakdown If the car can be repaired where it is, we will provide up to one hour’s labour either at the breakdown site, your home or place of work.
Loss of electrical charge (EV and hybrid) If you lose electrical charge of your vehicle, we will provide up to one hour’s labour either at the breakdown site, your home or place of work. If the vehicle cannot be repaired where it is, we will tow your car to the nearest garage repair or your own garage, whichever is closer.
Fire If your car has been damaged due to fire and can be repaired on-site, we will provide up to one hour of labour, whether at the roadside, at home, or at your workplace. If the vehicle cannot be repaired on-site, we will arrange for the towing of your car to the nearest garage or your own garage, whichever is closer.
Theft or attempted theft In the unfortunate event that you are a victim of theft or attempted theft where your car is left immobilised and the vehicle can be fixed on-site, we will offer to fix your car whether it’s at the roadside, at your home, or at your workplace. Where the car cannot be fixed on site, we will arrange the towing of your car to the nearest suitable repairer or your own garage, whichever is closer.
Malicious damage If your car has been maliciously damaged and can be repaired on-site, we will provide up to one hour of labour, whether at the roadside, home, or workplace. Suppose the vehicle cannot be repaired on-site. In that case, we will organise the towing of your car to the nearest appropriate repair facility or your own garage, whichever is closer.
Flat tyre In the event of your car breaking down as a result of a punctured tire, we will provide breakdown assistance. We will call out to your home or place of work as outlined in your policy documents.
Keys At OUTsurance you can have peace of mind in the event that your keys have broken in the lock, are locked in your car, have been misplaced, lost or broken in the lock. We will cover a call out of up to one hour either at the roadside, your home or place of work to assist you.
Roadside & doorstep assistance Where your car is immobilised and the vehicle can be fixed roadside or on your doorstep, we will offer to fix your car at its location. Where the car cannot be fixed on site, we will arrange the towing of your car to the nearest repairer or your own garage, whichever is closer.
Towing If your vehicle has broken down at home or away from home and cannot be repaired where it is, we will pay for the towing of your car to the nearest garage repair or your own garage, whichever is closer.
Completion of your journey within Ireland If repairs cannot be carried out at the roadside and you are more than 30 kilometres from your home, we will arrange and pay for one of the following extra benefits of alternative transport: Onward public transport of you or a named driver and passengers home or to an intended destination; A replacement vehicle will be provided for up to 48 hours. When the car is repaired, public transport will be covered for you to collect the car when it is repaired; Overnight accommodation for one night only, while repairs to the car are being carried out, subject to a maximum value of €35 per person and €175 in total.
Completion of journey abroad We will assist you in the completion of your journey abroad within England, Scotland and Wales. If repairs cannot be carried out at the roadside, we will provide a replacement vehicle for up to 48 hours up to a maximum cost of £100 (sterling). If your car cannot be repaired before the departure date, we will pay up to £250 sterling for the car to be towed to the port you are leaving from.

Click below for important documentation:

Car insurance policy booklet | Terms of Business | Car insurance IPID

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Why choose OUTsurance emergency roadside assistance?

At OUTsurance, you always get something OUT. Take advantage of cashback on your car insurance premium, great service, value-for-money prices, and car insurance protection.

Passion for service

We are passionate and honest about how we operate. We believe in offering a quality service experience at all times. From Car Insurance sales to Car Insurance claims and everything in between, we are a people business that’s here for you.

Cashback with OUTbonus

We will reward your loyalty and claims record with a recurring cash payout that we call the OUTbonus. Get 10% of your insurance premiums (less taxes and levies) back in cash when you hold your policy claim-free for 3 years.* Read terms & conditions.

Decades of experience

The OUTsurance Group has 25+ years of experience in business, building a trusted reputation in South Africa and Australia, placing customers at the centre of everything we do. Our insurance policies include an attractive range of features and benefits as standard, with optional covers to suit your needs. Learn more about the OUTsurance Group.

Value-for-money prices

We take the time to learn about you and your unique car usage. We ask a number of questions to ensure we achieve a fair and accurately priced premium for your insurance needs.

Efficient with claims

We understand that you need us most when things go wrong. That's why we're committed to making the claims process as quick and easy as possible.

Irish-based company

We are an Irish-based insurance company located in Cherrywood, Dublin. Our call centre agents will support and assist you with getting the right level of insurance cover.

OUTbonus – get 10% cashback

The OUTbonus has landed. Get 10% of your insurance premiums (less taxes and levies) back in cash when you hold your policy with OUTsurance claim-free for 3 years.* You always pay IN so why shouldn’t you always get something OUT! Terms & conditions apply.

Frequently asked car insurance questions

What is emergency roadside assistance?

OUTsurance Emergency Roadside Assistance provides you with peace of mind if your car breaks down. We provide up to one hour of breakdown assistance, roadside, at your home or workplace, if it can be repaired on the spot. If repairs aren’t possible, we’ll tow your car to the nearest suitable garage or your garage, whichever is closer. For breakdowns more than 30 kilometres from home, we offer additional support, including onward transport for you and your passengers, a replacement vehicle for up to 48 hours, or overnight accommodation for one night while your car is being repaired. For emergency assistance, call 1800 600 400.

What emergencies are covered under emergency roadside assistance?

At OUTsurance we cover a range of emergencies under our Emergency Roadside Assistance, such as: accident, punctures, mechanical, electrical breakdown, loss of electrical charge (EV and Hybrid), , fire, theft or attempted theft, malicious damage, keys that are lost, stolen, broken in the lock and locked in your car.

How many times can I use emergency roadside assistance?

With OUTsurance you can use Emergency Roadside Assistance twice within your policy year.

Where am I covered for emergency roadside assistance?

OUTsurance Emergency Roadside Assistance applies within the Republic of Ireland, Northern Ireland, Great Britain, the Isle of Man and the Channel Islands. If you need our assistance abroad, you can contact us on +353 15126200 . You can also find a list of our international representatives here.

Is emergency roadside assistance available 24/7 ?

Yes, OUTsurance Emergency Roadside Assistance is available round-the-clock, 24/7, 365 days a year.

Am I covered from emergency roadside assistance with comprehensive car insurance?

No Emergency Roadside Assistance is an optional cover available at an additional premium, which you can add on to your policy. You can only add this to our Comprehensive Car Insurance and not Third-Party Fire and Theft.

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